A friend of mine posted this video link on facebook today. I’ve watched the video a few times now at first for a good laugh (the little girl is undeniably cute), but then with some introspection. I can’t remember the last time I truly rambled off a big list of those things I’m grateful for. […]
So if you’ve chatted with me at all in the past few months or read this blog at all in January, you’ve probably heard (to perhaps an annoying degree) that I enjoyed volunteering at the Sundance Film Festival this year. It seriously was an amazing highlight in a year that already has too man highights […]
So I spent the weekend on the east coast. After keynoting and presenting some workshops for the Capital District of Key Club International, I was able to meet up with a friend of mine from college. It was a beautiful spring day outside, so we decided to take a walk down the Capitol Mall. Yes, […]
“Are you from Vancouver?” It’s not the question you’d normally expect at a Wine & Pizza Bar in Arizona. I was sitting there, waiting for my friend to join me when this really nice woman walked up to me and asked, “Are you from Vancouver?” If this was a one-time occurrence, perhaps I would have […]
Over the weekend I was having a conversation with a good friend of mine about great customer service. She told me about her amazing fish guy at her local market who seeks out great opportunities to find new fishes and always greets her with a smile. I ended up talking about a random experience on […]
I spent this past weekend in San Diego with my Mastermind Group (peers in a variety of industries who share ideas for innovation and service). At one meal we discussed some cool customer service moments that we recently experienced. I told one story and realized I hadn’t blogged about it. On February 18th, I flew […]
There was a rushed feel at first. Our final shift had ended at the Racquet Club and other volunteers were quickly in the process of transforming our venue into the site of the Sundance Film Festival Awards. Before that took place though, the Racquet Club Team B had a few moments to gather in the […]
Today I received my second speeding ticket of the year. I really couldn’t believe it–mainly because if you asked me in January I would have told you I was a perfect driver having never been in an accident or received a ticket while behind the wheel. My first ticket came back in March when I […]
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