I spent this past weekend in San Diego with my Mastermind Group (peers in a variety of industries who share ideas for innovation and service). At one meal we discussed some cool customer service moments that we recently experienced. I told one story and realized I hadn’t blogged about it. On February 18th, I flew […]
When I was in high school, I had the privilege of seeing a live production of the musical Once on this Island. I was captivated by the show, an island re-telling of the classic Little Mermaid story. Years later, I still find myself lost in the soundtrack at times, touched not only by the rhythms […]
I had just finished going through security at Sky Harbor International Airport, preparing for my trip to fly to Georgia. Normally, I travel with slip on shoes (I agree with the security scene in Up in the Air), but I knew I’d be a rural site, and dress shoes seemed a bit much, so I […]
I had a nice workout today. After having my trainer kick my butt with some challenging lifts, I spent an hour doing cardio, listening to most recent episode of This American Life. I really enjoy listening to a podcast while on an elliptical. I don’t have to lower my intensity level so I can hold […]
I know. The title probably caught your eye. Smoking near a fuel truck? Really? What happened next? Do tell. So right now I’m sitting in the office center of the United Red Carpet Club, waiting for my flight back home to Phoenix. I was just here yesterday. It was one of those quick 24 hour […]
I hope you enjoy the latest video from my Consider This series. I’ll try to keep these coming.
There was a rushed feel at first. Our final shift had ended at the Racquet Club and other volunteers were quickly in the process of transforming our venue into the site of the Sundance Film Festival Awards. Before that took place though, the Racquet Club Team B had a few moments to gather in the […]
Special Note: I returned from the Sundance Film Festival late Sunday night. My apologies for the lack of blog entries during that time–my internet and computer access was limited. The is the second of four written blog entries will all be Sundance related, but I’ll return to my standard variety of articles in a few […]
Special Note: I returned from the Sundance Film Festival late Sunday night. My apologies for the lack of blog entries during that time–my internet and computer access was limited. The next four written blog entries will all be Sundance related, but then I’ll return to my standard variety of articles. So I’m standing there at […]
So I shoveled snow for the first time in my life today. I know some of you who grew up in the midwest and northeast are perhaps a bit angry at me, but it’s the truth. I grew up in California and now live in Arizona. While I’ve been to the snow, I’ve never had […]